Privacy Policy
Introduction
At Dhow and Jeep, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it.
Information We Collect
We collect personal information that you provide to us when booking a tour or interacting with our website or customer service representatives. This may include:
- Name
- Contact information (email address, phone number, address)
- Payment information
- Passport information (for international tours)
- Preferences and special requests
Additionally, we may collect non-personal information such as IP addresses, browser types, and device identifiers for analytical purposes.
How We Use Your Information
We use the information we collect to:
- Process and confirm tour bookings
- Communicate with you about your booking and provide customer support
- Personalize your tour experience based on your preferences
- Improve our products and services
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice, except as described below:
- We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
- We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you book a tour or enter, submit, or access your personal information.
Your Choices
You have the right to:
- Access, correct, or delete your personal information.
- Opt-out of receiving marketing communications from us.
- Limit the information you provide to us.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@dhowandjeep.com / +255714743998.
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Booking Policies
Payment
- Full payment is required at the time of booking to secure your reservation.
- We accept payment by credit/debit card or bank transfer.
Cancellation and Refunds
- Cancellations made 1 week before prior to the tour start date are eligible for a full refund.
- Cancellations made after this period are subject to a cancellation fee, which may vary depending on the tour package and timing of the cancellation.
- No-shows or late arrivals are non-refundable.
Changes to Bookings
- Changes to bookings are subject to availability and may incur additional charges.
- Changes requested within weeks of the tour start date may be subject to a change fee.
Tour Itinerary
- While we make every effort to adhere to the advertised tour itinerary, we reserve the right to modify or cancel tours due to factors beyond our control, such as weather conditions or unforeseen circumstances.
- In the event of tour cancellation by Dhow and Jeep, customers will be offered the choice of rescheduling or receiving a full refund.
Insurance
- We strongly recommend that all customers purchase travel insurance to cover any unforeseen events that may affect their travel plans.
Health and Safety
- Customers are responsible for ensuring they are medically fit to participate in the tour activities.
- Customers are expected to follow all safety instructions provided by our guides and staff during the tour.
Age Restrictions
- Some tours may have age restrictions or recommendations. Please check the tour description for details.
Accessibility
- We strive to make our tours accessible to all customers. Please inform us of any special requirements or accessibility needs at the time of booking.
Complaints
- In the event of any complaints or issues during your tour, please notify your guide or contact our customer service team as soon as possible so that we can address your concerns.
Acknowledgment
- By booking a tour with Dhow and Jeep, you acknowledge that you have read and agree to our Booking Policies.
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